Tech Support Cheat Sheet Reveals the Secrets of Troubleshooting

When it comes to new stuff I’ve never seen before, this is pretty much how it goes; not including the strange conversation which occurs over the phone, with a fair bit of confusion, questioning and occasional yelling – on both ends – thrown in for “flavor”. To the ‘Home Sysadmins’ out there, I feel your pain.

(Via Lifehacker)